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Ordering Info

Ordering Info

Click on any heading below to expand the topic. If you can't find an answer to your question, please call us at 303-375-8882 or use our contact form for help.


Ordering

To avoid duplicate accounts in our system, please order using the same name each time.

 Order by Website

Orders can be placed through our website 24/7 from any desktop computer, laptop, smartphone, tablet, or pad with internet access and cookies enabled.

Our website is 100% PCI compliant, certified PCI DSS 3.0 Level 1. All information submitted to us through the checkout process is encrypted for transmission using SSL encryption. Payment information is submitted directly to our payment processor using SSL encryption and is not stored on our host servers.

 Order by Phone

You can place an order by calling us during our regular business hours (Monday-Friday 7:30 a.m. to 5:00 p.m. Mountain Time). Our knowledgeable sales team can help you find parts and answer technical questions.

Local: 303-375-8882

U.S. Toll-Free: 1-888-433-5433

International: +1-303-375-8882

 Order by Fax, Mail, or Email

Univair accepts orders via fax, mail, and email. Orders can be on your company letterhead, a purchase order, or Univair’s order form. We also accept MS Word documents, MS Excel spreadsheets, and PDFs.

Please include the following information when placing an order:

  • Part Number(s)
  • Quantity of each item
  • Complete description of the part (including the aircraft serial number when pertinent to the part being ordered)
  • Price
  • Complete address with zip code
  • Phone number
  • Method of shipment: state a particular method (Ground, Air Freight, etc.) to be used or state "Best Way." When you specify "Best Way", our shipping department will route your order by the best and most economical carrier.

See the Contact Us page for our mailing address, fax number, and e-mail address.

DOWNLOAD ORDER FORM

 Rush/Aircraft On Ground (AOG) Orders

Rush DeliveryRush/AOG orders must be placed before noon Mountain Time, Monday-Friday in order to ship the same day. Orders that do not meet this deadline will be shipped the next business day. We do not process or ship Rush/AOG orders on weekends or national holidays. All Rush/AOG orders will be shipped via UPS Blue Label, Next Day, Air Freight or air express courier.

Rush/AOG orders only apply to inventory in stock. We do not offer same day shipping on out-of-stock or special order items.

At present, Univair does not charge a special AOG fee. Please limit your rush orders to actual “Aircraft On Ground” situations.

 Returns

All items returned to Univair for a refund or credit must be authorized in advance. No credit will be given for merchandise returned without prior authorization.

There will be a 10% restock charge assessed if it is determined that Univair is not at fault.

Customer pays shipping charges on returned items.

ORDERS THAT RECEIVED FREE SHIPPING: If a returned item drops the original order value under the threshold for the free shipping promotion (below $300.00/ground or $3,000/freight), customer will be charged for the shipping charges on the original shipment(s).

In case of loss or damage during transit, customer must file a claim with the delivery carrier, not with Univair.

If you received an item that you want to return, please contact us immediately at 303-375-8882 for a return authorization.

 Dealer Accounts

Dealer accounts can be opened for bona fide aircraft sales and service organizations, schools, colleges and government agencies. Sales tax exemptions and repair station numbers must be furnished to qualify for dealer discounts. Schools and colleges must provide a purchase order number when ordering.

Dealer accounts that qualify for discounts off our retail prices will be supplied with a dealer price list after your account is opened.

Orders will be shipped on an open account payable Net 30. Accounts must be maintained in good standing in order to continue to receive discounts. Interest is charged on overdue accounts, and the account will be closed if not paid by the due date.

To set up a dealer account with Univair, please contact us at 303-375-8882 and ask for our sales department.

 

Payment Methods

 Credit and Debit Cards

We accept MasterCard, Visa, and Discover Card for all orders.

If paying by debit card, your bank will show the charge as a pre-authorization and put a hold on the amount. Once Univair captures those funds, a second identical charge may appear on your account. Once the funds are successfully transferred to Univair, your bank will then cancel the original charge and release those funds back into your account, however they may take several business days to do so. Note that this is nothing Univair has any control over, it is how most banks handle debit card pre-authorization charges. To avoid this type of situation, it's recommended that you use a credit card, although some banks will treat credit card pre-authorizations the same way. If in doubt, contact your financial institution.

 PayPal

PayPal is accepted for orders placed through our website only.

 Checks and Money Orders

Checks and money orders are accepted for orders placed by phone, mail or fax only (some exceptions apply). These payment options are not available for orders placed through our website.

Make all checks payable to Univair Aircraft Corporation. We accept:

  • Company checks
  • Money orders
  • Certified checks
  • Cashier's checks
  • Personal checks

 Open Accounts

Open accounts are payable Net 30, and are available only to businesses who have an established credit account with Univair.

We do not offer open accounts to individuals because of the cost of maintaining an infrequently used account.

For further information on how to apply for an open account, please see the Dealer Accounts section above.

 

Privacy Policy

We respect your privacy. Univair does not give or sell our customer information to outside organizations. Below are the ways in which Univair collects and uses your personal information.

 Customer and Guest Accounts

Personal and financial information provided to us during the checkout process is used only for payment processing and order fulfillment.

Customers who create an account on our website can store their information for faster checkout. The information collected when creating an account includes your name, billing and shipping addresses, email, and phone number.

Customers who do not wish to create an account can checkout as a guest. We will collect personal and financial information to process and fulfill your order, but no account will be created on our website.

 Payment Information

Due to our compliance with PCI Security Standards, credit card and PayPal information is NOT stored in your account. You will need to resubmit payment information every time you place an order via our website.

 Order Notifications

You will receive email notifications from Univair regarding the status of your order. These emails include an order confirmation, shipping confirmation, and tracking numbers. When checking out, even as a guest, please make sure to use a valid email address to receive these communications.

Univair.com utilizes an Abandoned Shopping Cart function, which will store items in your shopping cart for up to 30 days, or until you complete the checkout process. You may receive an email notice reminding you that the items in your cart are still available for purchase. After 30 days of inactivity, your cart is automatically emptied and you will not receive any more notifications. You may unsubscribe from these email notifications at any time by clicking on the UNSUBSCRIBE link at the bottom of any email.

 Email Marketing

Customers may occasionally be contacted by Univair via email regarding special sales and promotions, upcoming events, and other information we think you might find pertinent.

You can unsubscribe at any time by clicking on the UNSUBSCRIBE link in the bottom of any email.

We do not share our subscription list with anyone.

 Cookies

Cookies are used for website functionality only and do not collect any personally identifiable information, nor do they track your web browsing habits outside of our website. Please make sure your browser preferences are set to allow cookies from Univair.com, otherwise the shopping cart and checkout functions will not work properly.

 

Terms and Conditions

By using this website, you agree to the following:

 Order Processing Times

It can take 2 to 4 business days to process orders for which we have stock. Order processing time is IN ADDITION TO the shipping time you select at checkout.

We do not process orders on weekends or national holidays.

Items that are out of stock can take several days to a few weeks to replenish inventory.

Rush/AOG orders must be placed by noon Mountain Time to ship same day, and only applies to domestic U.S orders, for inventory in stock, and orders not requiring 8130-3 documentation.

Shipments in wood crates may require additional time, as we build the crates in-house per order.

Orders requiring FAA inspection for 8130-3 Airworthiness Documentation and necessary forms for export shipments may also require additional processing time.

 Shipping Charges

The shipping fees shown on the checkout pages are ESTIMATES only and DO NOT represent what you will be charged. Your exact shipping charges may be MORE or LESS than the estimate.

Shipping costs vary depending on size, weight, number of packages, delivery address, method of shipment and any additional shipping/handling fees as outlined below in "Special Shipping and Handling Fees".

Univair reserves the right to adjust your final shipping charges (higher or lower) on your credit card/PayPal account at the time your order is shipped.

 Special Shipping and Handling Fees

Univair reserves the right to add additional charges to your order for the following reasons:

  • Oversize items
  • Hazardous material fees
  • Crating charges
  • Multiple shipments
  • Trucking fees imposed by freight carriers
  • Export fees
  • Airworthiness documentation costs
  • Any additional costs or fees charged to Univair by a carrier will be passed along to the customer

We have attempted to indicate which items qualify for special shipping or handling fees in the product descriptions, and our website has been programmed to add fixed costs such as Oversize, Crating, and Hazmat Fees to the shipping quote you see during checkout. However, in the event that we have overlooked an item we reserve the right to make changes to your final shipping costs. Variable costs such as export fees and multiple packages cannot be determined until the order is packed and ready to ship, therefore these costs are NOT shown in your shipping quote during checkout.

For more detailed information regarding special shipping, crating and handling fees, see the Shipping Costs and Fees section on our "Shipping Info" page.

Univair reserves the right to adjust your final shipping charges on your credit card/PayPal account at the time your order is shipped.

 Out of Stock and Special Order Items

We do not guarantee that all items for sale through our website, catalog or advertising are in stock at all times. If you order an item and we do not have the stock to fulfill your order, you will be notified by a Univair salesperson. Our sales staff will provide expected delivery times based on the best information available to us.

Inventory we manufacture in-house can usually be replenished within 10-14 business days. Products we purchase from other companies have a similar timeframe for replenishment.

Built-to-order products, such as airframes and wings, can take 4-6 weeks to manufacture and prepare for shipping.

 Dealer Accounts / Open Accounts

Payment by Open Account is available only to legitimate dealers/wholesalers who have an established account with Univair, and that account is in good standing. Invoices are payable Net 30.

Accounts must be approved by Univair prior to placing an order, otherwise dealer discounts will not be honored.

Prior to invoicing, your order will be adjusted to reflect your dealer discount (our website currently does not calculate dealer discounts).

To set up a dealer account with Univair, please contact us at 303-375-8882 and ask for our sales department.

 Export Documentation and Fees

For all international orders, a 3% export documentation fee (minimum of $3.00) will be added for Documentation of Airworthiness (also known as form 8130-3) for civil aviation authorities in the customer's country. An additional $.75 per item will be assessed for some countries due to extra documentation required by the countries' aviation authority.

If 8130-3 paperwork is NOT required, you must make a note in the comment section during checkout, otherwise by default we will include it and add the appropriate charge to your order total.

Also note, if you cancel the 8130-3 paperwork when placing your order, Univair cannot send it separately after the order has shipped should you change your mind. The items will have to be returned to Univair at the customer's expense, at which time Univair will then issue the 8130-3 paperwork and reship the parts, again, at customer's expense.

 

Univair Aircraft Corporation


2500 Himalaya Road
Aurora, Colorado 80011

Toll Free Sales: 888-433-5433
Phone: 303-375-8882
Fax: 303-375-8888

Hours of Operation
Monday - Friday — 7:30am-5:00pm MT
Saturday - Sunday — Closed

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© 2021 Univair Aircraft Corporation. Prices and availablility are subject to change without notice.

All product and company names are trademarks or registered trademarks of their respective owners. Univar's descriptive use does not imply any affiliation with or endorsement by the respective owners.