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Shipping Info

Shipping Info

Click on any heading below to expand the topic. If you can't find an answer to your question, please call us at 303-375-8882 or use our contact form for help.


Shipping Help

 Error During Checkout - Cannot Ship to My Location

If you received the following error message while checking out...

shipping-error-message.jpg

...here are some probable causes:

Are you using a P.O. Box for delivery?

  • Hazmat materials, oversize items and crates cannot be delivered to P.O. boxes - a physical address is required

Are you purchasing a "Hazmat" product (paints, dopes, chemicals)?

  • Hazmat materials cannot be shipped outside the lower 48 contiguous states
  • Hazmat cannot be delivered to a P.O. box - a physical address is required
  • Hazmat can only be shipped via UPS Ground or motor freight - you will not see any other options during checkout
  • See the Shipping Restrictions and Fees for Hazardous Materials section below for more details

Do you have large/oversize items in your cart?

  • Crates and oversize items cannot be delivered to P.O. boxes - a physical address is required
  • Crates can only be shipped via motor freight and require a physical address
  • See the Oversize Fees section below for more details

 Why Didn't I Qualify for Free Shipping?

If you meet the minimum order threshold but don't see any free shipping options, here are some probable causes:

Oversize Fees or Crating Charges Were Added to Your Order

  • Some products have oversize fees or crating charges associated with them. If one or more of these items are in your shopping cart, you may still qualify for free shipping if you meet the minimum order threshold, but the quote from our system will add the oversize fees and/or crating charges to the free shipping option. So instead of seeing $0.00 as your free shipping price, you will see a dollar amount equivalent to all the add-on fees - you are not paying the shipping costs, just the add-on fees.

Some Products Do Not Qualify for Free Shipping

  • Some products are excluded from the free shipping promotion. If one of these products is in your cart, you will not see the free shipping option during checkout. See the Product Exclusions page for a list of products that are excluded from the free shipping promotion.
  • Some large items are excluded from the Free Ground Shipping, but qualify for Free Freight Shipping if you meet the minimum $3,000 order threshold.

Your Shipping Address Does Not Qualify

  • Free shipping (Ground or Freight) is not offered to international addresses, Hawaii or P.O. Boxes
  • Alaska addresses can receive Free Ground Shipping on orders that fit into a USPS Flat Rate Box (12"x12"x5"), does not exceed 70 lbs, and meets the $300.00 minimum. Alaska addresses do not qualify for Free Freight Shipping.

 Where is My Tracking Number?

If your order was placed via our website:

  • You will be emailed a tracking number at the time your order is shipped.
  • If you created an account on our website, your tracking numbers can be found in your order history.
  • If you checked out as a "Guest", you will need to contact the Univair sales department to receive your tracking number.

If your order was placed via phone, mail or fax:

  • Please call our sales department to request your tracking number(s).

 Lost or Damaged Items

All orders are shipped F.O.B. Origin (Aurora, CO). That means product ownership and risk of loss passes to you as soon as it is loaded onto a delivery vehicle at our factory. If a shipment is lost or damaged during transit, you must file a claim with the delivery carrier, not with Univair.

Air Freight and Motor Freight Deliveries

  • IMPORTANT: INSPECT YOUR ORDER FOR DAMAGE BEFORE ACCEPTING DELIVERY.
  • Once you sign for the delivery, you are accepting the shipment AS IS and take responsibility for any damage. If you sign for the shipment and later find something is damaged, the freight company will deny your claim.
  • If you notice damage to the packaging and/or product(s), make a note on the delivery receipt BEFORE signing it.
  • If it is severely damaged you can refuse delivery and the items will be returned to Univair. Once we receive the item(s), we will contact you regarding a refund or replacement.

FedEx and UPS Deliveries

  • We do not require a signature for FedEx and UPS shipments, however we highly recommend that you be present to receive your packages and to inspect them for damage upon arrival.
  • Claims for lost or damaged items must be made with the carrier as soon as possible. Information for starting the claims process can be found on their websites.

 

Shipping Costs and Fees

 How We Calculate Shipping Costs

Univair charges ACTUAL SHIPPING COSTS on all shipments.

The shipping fees shown during checkout are ESTIMATES only and DO NOT represent what you will be charged. Your exact shipping charges may be MORE or LESS than the estimate. We will adjust your shipping charges (higher or lower) at the time your order is shipped.

Some orders may require multiple shipments based on size, weight, and quantities of items ordered. You will be charged actual shipping costs on ALL packages.

Univair reserves the right to add additional charges to your order for oversize items, hazardous materials, crating charges, export fees, multiple shipments, trucking fees, and any other fees imposed by the carrier.

Shipping Quotes

If you need to know exact shipping costs prior to submitting your order, please contact a Univair representative at our toll free number 888-433-5433 during regular business hours for an estimate. Please note that in most cases, exact shipping charges cannot be calculated until an order is packed and ready to ship, since shipping costs are based on size, weight, and number of packages.

 Oversize Fees

Packages that exceed 84 inches in girth (L x W x H) may incur oversize charges from FedEx and UPS. We have programmed our website to automatically add an oversize fee to the shipping costs during checkout, however Univair reserves the right to adjust final shipping costs if any products were overlooked.

Products that incur oversize fees have been noted on the product pages. You will see a tick box that must be checked prior to placing the item in your shopping cart, acknowledging that you understand an oversize fee will be added.

We typically charge only one oversize fee per order, regardless of how many oversize items are in your order. However, for very large orders where we must ship in multiple boxes, each oversize box may incur a fee. Oversize fees are subject to change at any time without notice.

We do not charge oversize fees on orders that are shipped via Motor Freight.

Please note that oversize fees are in addition to shipping charges.

 Crating Charges

Certain parts such as wings, frames, spars, vee struts, sheet metals and other large items will incur a crating charge to cover our costs of building a custom crate for shipping (supplies and labor).

Our website has been programmed to add the appropriate crate fee to any product that requires a crate. However, Univair reserves the right to adjust your final shipping costs if our material costs have increased or if we overlooked any products requiring a crate.

Crating fees shown below are subject to change at any time without notice.

Please note that crating charges are in addition to shipping charges. Univair reserves the right to adjust the crating charges below at any time without notice.

Crate CodeDescriptionPrice
CR1 One Wing Crating Charge $622.72
CR2 Two Wing Crating Charge $784.23
CR3 Frame Crating Charge $884.46
CR4 Plexiglas Crating Charge $33.02
CR5 Flat Steel/Aluminum Crating Charge $53.95
CR6 Spar Crating Charge $53.95
CR7 Shock Cord Labor (per cord) $21.13
CR8 55 Gallon Drum Crating Charge $79.90
CR9 Long Repair Section Crating Charge $218.17
CR10 Top Deck Crating Charge $262.50
CR11 Vee Strut Crating Charge $122.42
CR12 Short Repair Section Crating Charge $158.61
CR13 Frame Cowl Crating Charge $110.00
CR14 Aileron Crating Charge $85.00
CR15 Tail Surface Crating Charge $90.00
CR16 Rolled Aluminum Crating Charge $115.05
CR17 Super Structure Crating Charge $262.50
CR18 Horizontal Stabilizer Crating Charge $86.29

 Free Ground Shipping Over $300 - Qualifications and Exclusions

How To QualifyFree Shipping!

Univair will prepay ground shipping charges on orders that meet the following qualifications:

  • Product total must equal $300.00 or more of qualifying products
  • Ship to address in the lower 48 contiguous United States
  • Ship to address in Alaska if it meets the minimum $300.00 threshold, fits into a USPS Flat Rate Box (maximum 12 x 12 x 5" box), and does not exceed 70 lbs.
  • Ground shipping only - Univair chooses the carrier (FedEx, UPS or USPS)
  • Complete or partial orders over the $300.00 threshold will receive free ground shipping; backorder items will be shipped at customer's expense
  • Large and/or bulky items will be shipped via Freight if it is cheaper than the above mentioned ground services

What's Excluded

The following conditions may disqualify all or part of your order from the Free Shipping/Free Freight promotions:

  • Orders delivered to international addresses, Hawaii, and P.O. Boxes do not qualify
  • Orders to Alaska that don't fit into a single USPS Flat Rate Box and/or are heavier than 70 lbs. do not qualify
  • Backorder items from partial orders will be shipped at customer's expense
  • Products excluded from free shipping include aircraft frames, wings, tail sections, and top decks. See our Product Exclusions page for a detailed list of which products are included/excluded in this promotion.
  • Items that exceed 84" girth will incur an oversize fee
  • Premium delivery services (Next Day, Second Day, Third Day, Express Mail, etc.) will be paid in full by customer
  • Special handling and crating fees, when applicable, will be added to the order and paid by customer
  • Free shipping promotion cannot be combined with any other discounts
  • Distributor accounts do not qualify

Canceling items, combining or splitting orders, or changing your shipping address, delivery speed or carrier might affect your order's free shipping eligibility.

 Free Motor Freight Over $3,000 - Qualifications and Exclusions

How To Qualify

ltl-freight-webres2.jpg

Univair will prepay the shipping charges for large orders that must be shipped via motor freight and meet the following qualifications:

  • Product total must equal $3,000.00 or more of qualifying products
  • Ship to address in the lower 48 contiguous United States
  • Complete or partial orders over the $3,000.00 threshold will receive free freight shipping; backorder items will be shipped at customer's expense
  • Order ships via truck freight or cheapest method as determined by Univair

What's Excluded

The following conditions may disqualify all or part of your order from the Free Motor Freight promotion:

  • Orders shipped to international addresses, Alaska, Hawaii, and P.O. Boxes do not qualify
  • Backorder items from partial orders will be shipped at customer's expense
  • Products excluded from free freight include aircraft frames, wings, tail sections, and top decks. See our Product Exclusions page for a detailed list of which products are included/excluded.
  • Special handling and crating fees, when applicable, will be added to the order and paid by customer
  • Free shipping promotion cannot be combined with any other discounts
  • Distributor accounts do not qualify

Canceling items, combining or splitting orders, or changing your shipping address, delivery speed or carrier might affect your order's free shipping eligibility.

 Shipping Restrictions and Fees for Hazardous Materials

The U.S. Department of Transportation defines a hazardous material as any item or chemical which, when being transported or moved in commerce, is a risk to public safety or the environment. This includes all paints, dopes, cleaning chemicals, batteries, and pressurized spray cans available from Univair. Below are some restrictions on shipping hazmat materials to our customers:

Restrictions and Fees
International address Univair will not ship hazmat items outside the United States.
Alaska or Hawaii Univair will not ship hazmat items to these states.
P.O. Boxes Carriers will not deliver hazmat items to P.O. Boxes. A physical address is required.
Pint, quart and 1 gallon cans Will be shipped via UPS Ground only. No hazmat fee added for these sizes.
5 gallon cans

If shipped via UPS Ground, a $25 hazmat fee will be added.

If shipped via Motor Freight, no additional hazmat fee is required.

55 gallon drums Can only ship via Motor Freight. Additional drum fee CR8 added.

 

 

Delivery Methods

 In-Store Pickup

Local customers can pick up their orders at our Aurora, Colorado facility by appointment only. Please call your sales representative at 303-375-8882 to schedule a pick up time.

 Federal Express and United Parcel Service

Both FedEx and UPS are available from Aurora, Colorado for the entire United States and over 200 countries worldwide.

Customers have the options of Ground, 3-Day, 2-Day, and Overnight delivery services. Some options may not be available depending on the product(s) being purchased. (For instance, hazmat materials can only be shipped via Ground service; no other options will be shown during checkout if you have a hazmat item in your cart.)

The charts below show the typical starting costs for most orders shipped from our Aurora facility.

 

 US Lower 48 States
Standard Ground (4-8 days) Starts at $20.00
3-Day Starts at $35.00
2-Day Starts at $45.00
Next Day Starts at $90.00
Freight Starts at $165.00

 

Alaska and Hawaii
Standard Ground (4-10 days) Starts at $40.00
Expedited Service (1-3 days) Starts at $86.00
Freight Starts at $225.00

 

International
Standard Ground (4-10 days) Starts at $55.00
Expedited Service (1-3 days) Starts at $90.00
Freight Starts at $225.00

 

 Motor Freight

If you have an item in your shopping cart that can only be shipped via Freight, then this will be the only option available during checkout. Extremely large items (wings, airframes, top decks, spars, long struts, etc.) and 55 gallon drums of hazardous materials can only be shipped via Freight.

Motor Freight shipments will be sent freight prepaid when possible. Freight costs will be charged to your Visa, MasterCard or Discover Card provided with your order; for Open Accounts, freight costs will be added to your invoice.

Univair does not list freight rates in our print catalog or website. Motor freight companies do not distribute their rate information, so the freight paid by you is the actual cost. If we receive a bulk rate from a particular carrier, we pass the savings on to you. If you have specific questions concerning freight shipping, please contact our sales department.

 Air Freight

Air Freight shipments will be sent freight prepaid when possible. Freight costs will be added to your Visa, MasterCard or Discover Card provided with your order; for Open Accounts, freight costs will be added to your invoice.

Please state the airport to which the shipment is to be sent and give your phone number if you want to be notified by phone upon shipment arrival.

Univair delivers air freight shipments to the air freight offices in Denver to save you pick-up charges, and you can save delivery charges by picking up your shipment at the destination airport.

 

International Shipments

 Payment

Payment must be made in U.S. funds at the time your order is placed (except Dealer Accounts which are invoiced Net 30).

Our section titled "Payment Methods" for more information.

 Shipping Information

F.O.B. Origin

All orders are shipped F.O.B. Origin: product ownership and risk of loss passes to you as soon as it leaves our factory in Aurora, Colorado, USA. If an order is lost or damaged during transit, you must file a claim with the delivery carrier, not with Univair. For more information, see the "Lost or Damaged Items" section above.

Brokers

We will ship to your broker if you provide such information.

Parcel Post Weight Limits

Weight limits for International Parcel Post varies from country to country. The maximum weight is 44 pounds for most countries, with some countries being just 22 pounds. Check with your postal authorities. Packages that weigh more than the Parcel Post maximum will be shipped via another method (UPS, FedEx, or Freight) at Univair's discretion.

 Additional Shipping Costs and Export Fees

Packing Charges

No charge is made for packing Parcel Post, air shipments, and most truck shipments. Crating charges will be assessed on ocean freight shipments and large items requiring a wood crate for shipping.

Crate Charges for European Union Countries

Customers who reside in EU member countries will be charged an additional crating expense on orders requiring wooden crates. EU regulations require specially treated wood to prevent the infestation of the pinewood nematode. Prices will be determined by size and the cost from our supplier. These orders may require an additional 7 to 10 working days to obtain these crates from our supplier.

Export Documentation Fees (8130-3)

For all international orders, a 3% export documentation fee (minimum of $3.00) will be added for Documentation of Airworthiness (also known as form 8130-3) for civil aviation authorities in the customer's country. An additional $.75 per item will be assessed for some countries due to extra documentation required by the countries' aviation authority.

If 8130-3 paperwork is NOT required, you must make a note in the comment section during checkout, otherwise by default we will include it and add the appropriate charges to your order total.

Also note, if you cancel the 8130-3 paperwork when placing your order, Univair cannot send it separately after the order has shipped should you change your mind. The items will have to be returned to Univair at your expense, at which time Univair will then issue the 8130-3 paperwork and reship the parts, again, at your expense.

 Exporting Hazardous Materials

Due to the prohibitive cost of packing, shipping, and documentation, Univair will not ship HAZMAT items outside the lower 48 contiguous United States.

See the Shipping Restrictions and Fees for Hazardous Materials section above for more details.

 

Univair Aircraft Corporation


2500 Himalaya Road
Aurora, Colorado 80011

Toll Free Sales: 888-433-5433
Phone: 303-375-8882
Fax: 303-375-8888

Hours of Operation
Monday - Friday — 7:30am-5:00pm MT
Saturday - Sunday — Closed

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© 2021 Univair Aircraft Corporation. Prices and availablility are subject to change without notice.

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